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Have a question about your order, our products, or a return? We're here to help.
For order-related questions, please include your order number and a brief description of how we can help.
Frequently Asked Questions
What is your return policy?
You may request a return within 14 calendar days after your item is delivered.
For a change-of-mind return, the item must be unused and in its original condition, with its original packaging and all included accessories. Customers are responsible for return shipping costs.
Please contact us before sending an item back. We will provide the return address and instructions if your return is eligible.
For full details, please see our Return and Refund Policy.
Where do you ship?
Please see our Shipping Policy for our current shipping destinations.
How long does shipping take?
Please see our Shipping Policy for estimated processing and delivery times.
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with tracking information. If you need help tracking your order, please email us with your order number.
Can I change or cancel my order?
Please email us as soon as possible with your order number and the change you would like to make. We will check whether we can update or cancel your order before it ships.
What if my item is damaged, defective, or incorrect?
Please email us with your order number and a description of the issue. Photos of the item and packaging can help us investigate.
We will arrange an appropriate replacement or refund. If a return is required, we will cover the necessary return shipping costs.
How long does a refund take?
We will inspect your return and issue any eligible refund within 10 business days after receiving it. Your bank or payment provider may need additional time to process the refund.